Shipping policy

Shipping Policies

*If you live in the Midwest: We do not recommend ground shipping as USPS seems to be having trouble with getting our packages to there final destinations with in a week or two. *

Carrier
We ship all orders through USPS, Fedex, & UPS. If you would like us to use a different carrier please contact us at info@smastadcoffee.com before placing your order. 

Pricing
We offer flat rate shipping of $9.00 on orders of single 12oz bags of coffee and $15 on two or more 12oz bags. The Barking Dog Roasters offers free shipping on orders $75 and above.* When selecting this option Barking Dog Roasters reserves the right to choose carrier and speed of delivery. We cannot guarantee a shipping speed based when the free shipping option is selected, if you require a specific delivery date/time frame for your order, we recommend selection one of the other available shipping options.  

*This offer excludes all Baratza Grinders.

Shipping Speed
Shipping generally takes 2-5 days (after USPS, Fedex, or UPS has received your package) in the United States. We cannot control the shipping speed once your order has been handed over to USPS or UPS. If you haven’t received your order 4 days of the estimated date given by its delivery carrier, please contact us at info@barkingdogroasters.com with your name and order number, and we will look into it for you. Refunds will not be given due to carrier-delayed packages.

Handling

While we wait for the last permit, we need to fire up the trusty old Probat L12 we have partnered with the CoRo (a cooperative Roasting Facility) in Berkeley, CA. As this is a temporary fix to our situation, we do not have a set roasting date and time each week. (We do know however that it will be towards the beginning of each week.) As such I am unable to guarantee a shipping date each week but rest assured your coffee will still be shipped out fresh each week. Due to the uncertain nature of our allotted roasting time any order placed after 11:59 am Sunday are not guaranteed to ship that coming week. We will still do our best to get it out to you that week. 

BDR-SCR is not responsible for any incorrectly entered shipping address or any packages returned by the shipping carrier. Any packages returned by the shipping carrier will be shipped at the cost of the customer. 

We roast every Monday night (excluding holidays), any order placed after Monday 11 am PST will be processed and shipped the following week. All packages are dropped off at their respective carrier on the same night as roasting or first thing the following morning. Thank you for your patience. If you would like to receive your order faster than our standard shipping speed please contact us and we can check what roasts we have in stock.