Refund policy

Returns  
All unused none perishable items are returnable within 30 days. Return shipping at the cost to the customer. Refunds will include cost of item being returned minus any shipping costs incurred by the BDR. 

If you have an issue with your order reach out to us at info@smastadcoffee.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@smastadcoffee.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@smastadcoffee.com.

Coffee

Because coffee is a food product we are unable to accept returns on any coffee orders. If you have a issue with the coffee you have ordered please reach out to us.

Non-coffee Items.

Småstad has a 30 day return policy for all unused Non-perishable goods (ie. merchandise,  Brewing equipment, etc.). All items must be returned in its original condition in the original manufactures packaging for a full refund. Return shipping at the cost to the customer. If there is an issue with an item please reach out to us at info@smastadcoffee.com. 

Incorrect/Damaged Orders

If there is anything wrong with your order please reach out to us. If the order has been damaged in transit please send us a photo of the damaged packaging at info@smastadcoffee.com

Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods and custom products (such as special orders or personalized items).

Due to being perishable goods all coffee sales are final. 

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.